EULA
📄 Terms and Conditions of Sale
Terms and Conditions of Sale
Version 1.0 – © 2025 Dreamware Audio
Last updated: October 21, 2025
1. Legal Information
Publisher:
Dreamware Audio
Sole Proprietor (Auto-entrepreneur)
73320 Tignes, France
Business Registration (SIRET): 81950346700014
VAT: Not applicable (Article 293 B French Tax Code)
Contact:
Email: support@dreamware.audio
Website: https://dreamware.audio
Website Host:
Spaceship Inc.
Namecheap, Inc., 4600 E. Washington St., Suite 305, Phoenix, AZ 85034, USA
2. Purpose and Scope
These Terms and Conditions of Sale (hereinafter "Terms") govern all sales of audio software (VST3, AU, AAX plugins) made by Dreamware Audio through its website and payment platform Lemon Squeezy.
Any order implies unreserved acceptance of these Terms as well as the End User License Agreement (EULA) available at: https://dreamware.audio/eula
These Terms are accessible at all times on the website and shall prevail over any other version or contradictory document.
3. Products and Services
Dreamware Audio sells audio plugins as downloadable software, including:
Detuna (and other catalog products)
Each product includes:
A detailed description on the website
A license key activation system
Free lifetime updates
Email technical support
Format: Plugins are available in VST3, AU, AAX formats (depending on compatibility).
Compatibility: It is the buyer's responsibility to verify software compatibility with their operating system and Digital Audio Workstation (DAW) before purchase.
4. Pricing
Prices are displayed in USD (Unites States Dollar) ($) including all taxes (or applicable local currency).
Dreamware Audio reserves the right to modify its prices at any time. The applicable price is the one in effect at the time of order validation.
Prices include:
Software license (according to EULA terms)
Free lifetime updates
Email technical support
5. Order and Contract Formation
5.1. Order Process
The buyer selects the product on dreamware.audio
They click the "Buy" button and are redirected to the secure Lemon Squeezy platform
They enter their payment information
They validate their order
By validating their order, the buyer:
Acknowledges having read and accepted these Terms
Acknowledges having read and accepted the EULA
Declares having the legal capacity to make this purchase
Expressly accepts that contract execution begins immediately after payment (waiver of withdrawal right, see Article 7)
5.2. Order Confirmation
An order confirmation is sent by email to the address provided during payment. It contains:
Order summary
License key
Download and installation instructions
Support link
6. Payment
6.1. Accepted Payment Methods
Payment is securely processed by Lemon Squeezy, which accepts:
Credit card (Visa, Mastercard, American Express)
PayPal
[Other methods according to Lemon Squeezy configuration]
6.2. Security
All transactions are secured and encrypted.
Dreamware Audio does not have access to the buyer's banking data, which is processed exclusively by Lemon Squeezy(PCI-DSS certified payment processor).
6.3. Payment Validation
The contract is concluded and the license is issued upon payment validation by Lemon Squeezy.
7. Right of Withdrawal / Cancellation Policy
For EU customers:
According to applicable consumer protection laws, the right of withdrawal does not apply to digital content supplied on a non-tangible medium where execution has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.
By validating your order, you expressly agree:
That software delivery begins immediately after payment
To waive your right of withdrawal
This waiver is evidenced by:
Clear notice during the purchase process
Immediate sending of the license key and download link
Therefore, no refund can be claimed after receiving the license key.
For non-EU customers:
Due to the nature of digital goods, all sales are final.
No refunds will be issued after the license key has been delivered, except as required by applicable law.
8. Delivery
8.1. Delivery Method
The product is delivered electronically:
License key sent by email
Software download link
Delivery is immediate upon payment confirmation.
8.2. Responsibility
It is the buyer's responsibility to:
Provide a valid email address
Check their spam/junk folder
Download the software within a reasonable timeframe
If the confirmation email is not received within 24 hours, the buyer must contact support: support@dreamware.audio
8.3. Download or Activation Issues
In case of technical difficulty (download, installation, activation), the buyer may contact technical support, which commits to responding within 48 business hours.
9. License and Intellectual Property
9.1. Nature of the Sale
Purchasing a Dreamware Audio product grants the buyer a personal, non-exclusive license to use the software, in accordance with the EULA terms.
The buyer does not become the owner of the software, but only acquires the right to use it within the framework defined by the EULA.
9.2. Copyright
All software elements (code, interface, sounds, algorithms, documentation) are protected by copyright and remain the exclusive property of Dreamware Audio.
Any unauthorized reproduction, representation, modification, distribution, or exploitation constitutes infringement subject to applicable copyright laws.
9.3. Activation and Number of Machines
Unless otherwise stated, each license allows software activation on up to three (3) machines owned by the buyer.
10. Updates and Support
10.1. Updates
The buyer receives free lifetime updates of the purchased software.
Updates are provided "as is" and may include:
Bug fixes
Performance improvements
New features
Dreamware Audio reserves the right to modify, improve, or discontinue certain features at its sole discretion.
10.2. Technical Support
Technical support is provided by email at: support@dreamware.audio
Response time: Maximum 48 business hours.
Support includes:
Installation and activation assistance
Technical problem resolution
Usage advice
Support does not cover:
Issues related to third-party hardware or software
Incompatibilities with unsupported configurations
In-depth software training
11. Warranties and Liability
11.1. Statutory Warranty (EU)
For EU customers, the buyer benefits from statutory warranty rights according to applicable consumer protection laws.
The product (software) must conform to its description and possess the advertised qualities.
In case of non-conformity, the buyer may request:
Product conformity (update, fix)
Failing that, a refund
11.2. Limitation of Liability
The software is provided "as is" and "as available".
Dreamware Audio does not warrant that the software:
Will operate without interruption or errors
Will be compatible with all systems or configurations
Will meet all specific buyer needs
Dreamware Audio shall not be held liable for:
Direct or indirect damages resulting from use or inability to use the software
Loss of data, profits, clientele, or any commercial loss
Incompatibilities with third-party hardware or software
In any event, Dreamware Audio's liability is limited to the amount paid by the buyer for the product in question.
11.3. Buyer's Obligations
The buyer agrees to:
Verify software compatibility with their system before purchase
Use the software in accordance with EULA terms
Regularly back up their data
Not circumvent protection and activation systems
12. Personal Data (GDPR / Privacy)
12.1. Data Controller
Dreamware Audio is the controller of personal data collected during the order.
12.2. Data Collected
The following data is collected:
First name, last name
Email address
Payment data (processed by Lemon Squeezy)
Machine identifier (Machine ID) for activation
12.3. Processing Purposes
Data is used for:
Order and license management
Software activation
Technical support
Sending updates (with consent)
12.4. Retention Period
Data is retained for the duration of the license validity, then archived in accordance with legal obligations (minimum 3 years for accounting data).
12.5. User Rights
In accordance with GDPR and applicable privacy laws, the buyer has the following rights:
Right of access, rectification, erasure
Right to restriction of processing
Right to data portability
Right to object
Right to lodge a complaint with supervisory authorities
To exercise these rights: support@dreamware.audio
Warning: Exercising the right to erasure may make it impossible to reactivate the software.
13. Termination and License Revocation
Dreamware Audio reserves the right to terminate or revoke a license in case of:
Violation of these Terms or the EULA
Fraudulent use (key sharing, piracy, etc.)
Attempted circumvention of technical protections
In case of termination, the buyer must immediately cease all use of the software and uninstall it from all devices.
No refund will be issued in case of termination for violation.
14. Website Intellectual Property
All elements of the dreamware.audio website (texts, images, videos, logos, sounds, structure) are protected by copyright and remain the property of Dreamware Audio.
Any unauthorized reproduction, representation, or exploitation is prohibited.
15. Force Majeure
Dreamware Audio shall not be held liable for any delay or non-performance of its obligations resulting from force majeure as defined by applicable law (natural disaster, war, riot, fire, strike, major computer failure, etc.).
16. Entire Agreement
These Terms, the EULA, and the Privacy Policy constitute the entire agreement between Dreamware Audio and the buyer.
No modification shall be binding except by written agreement between the parties.
17. Severability
If one or more provisions of these Terms are declared null or unenforceable, the other provisions shall retain their full force and effect.
18. Applicable Law and Jurisdiction
These Terms are governed by French law.
In case of dispute, and after seeking an amicable solution, the competent courts shall be those of Paris, France.
For international customers, disputes shall be governed by French law, with the option of resorting to alternative dispute resolution methods.
19. Dispute Resolution
For EU customers:
In accordance with EU consumer protection regulations, the buyer may use alternative dispute resolution in case of dispute:
EU Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr
We are not currently affiliated with a specific consumer mediator.
In case of dispute, we commit to finding an amicable solution by contacting you directly at: support@dreamware.audio
For non-EU customers:
For any disputes, please contact us first at support@dreamware.audio.
We are committed to resolving issues fairly and promptly.
20. Contact
For any questions regarding these Terms:
Email: support@dreamware.audio
Website: https://dreamware.audio